Software Technical Support
BUILDINGKNOX also provides operating system(OS) support. Our 20+ years background in IT support enables us to proudly state that we will provide you with the ultimate product care from top to bottom.
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BUILDINGKNOX SOFTWARE SUPPORT
BUILDINGKNOX stands behind our software. We will go the distance to provide the best experience in using our product. Rest assured that any issues you may encounter are backed by our support agreement. Our software uses the LAN (Local Area Network) to access all data for the building. So the area where an issue arises will substantially decrease. But nothing is perfect in life. That is why we provide a support agreement which will cover all the aspects of workstation, server, and network environments.
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Windows O/S Support
BUILDINGKNOX provides support for Windows XP Professional, Windows Vista and Windows 7. Our certified technicians will call you to provide support over the phone and connect via internet and troubleshoot & fix any problems that arise from everyday usage of a workstation. If the problem is too severe we will push the case to tier 2 in which an on-site technician will be provided. If the issue is too severe to properly fix on-site, we will bring the system back to our lab, fully back up all data, re-intsall the operating system and restore all files to their original destinations.
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Windows Server Support
Not many companies can provide support for Windows Server environments. BUILDINGKNOX provides support for Windows Server environments in addition to all of the other support we provide. Our certified technicians will be deployed to the site if any errors occur. If you have our support contract, your server(s) will be monitored everyday and backups will be performed periodically depending on the data size and usage. Nothing will be left unchecked.
For pricing and full coverage details please contact any of our customer care representatives and we will provide a comprehensive package to meet and exceed your needs for your building. Do not hesitate to call or email us. Please visit our CONTACT US page. Product names, logos, brands and other trademarks referred to within BUILDINGKNOX products and services and within buildingknox.com are the property of their respective trademark holders.
2018 All rights reserved. BUILDINGKNOX and KEYKNOX
TEL: 212.328.0382 FAX: 212.328.0383
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